Refund & Return Policy – UrbanNest
At UrbanNest, all sales are considered final. By placing an order, you agree to the terms outlined below.
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No Returns Policy
We do not accept returns under any circumstances. Customers are not required to send products back to us.
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Refund Eligibility (Limited Cases Only)
Refunds or replacements are only issued under the following conditions:
1. Item Arrived Damaged or Defective
You must contact us within 48 hours of delivery with clear photo or video evidence of the damage.
2. Item Not Received
If your order has not arrived within 30 days of shipment, you may request a replacement or refund.
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Non-Eligible Situations (No Refunds Will Be Issued)
We do not provide refunds or replacements for:
- Incorrect shipping address provided by the customer
- Delays caused by shipping carriers
- Items marked as “delivered” by the carrier
- Buyer’s remorse (no longer wanting the item)
- Minor variations in color, size, or design
- Normal shipping delays within the stated delivery timeframe
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Order Cancellations
Orders can only be canceled within 12 hours of purchase. After this time, orders are processed and cannot be canceled.
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Chargebacks & Disputes
By completing a purchase, you agree not to initiate chargebacks or payment disputes without first contacting us.
We are committed to resolving issues directly and fairly. Fraudulent or abusive chargebacks may be contested with all available evidence, including order confirmation, tracking information, and delivery records.
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Resolution Process
If your issue qualifies, we will offer one of the following:
- Replacement (preferred)
- Store credit
- Refund (at our discretion)
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Contact Information
To request support, contact us at:
urbannst2026@gmail.com
Please include your order number and clear evidence (photos/videos if applicable).
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By placing an order with UrbanNest, you acknowledge and agree to this Refund Policy.
